Technology-driven business transformation group Endava has announced a multi‑year managed services partnership with international events organiser RX. The partnership aims to deliver end-to-end IT support across service desk, infrastructure, field services and applications management.
With more than 350 events annually across 25 markets, RX depends on highly reliable and scalable IT operations. The new partnership is designed to support core services while curating an operating model designed for long‑term efficiency, automation and resilience.
Since going live in December, Endava says it has delivered measurable improvements across RX’s global IT estate. Within weeks, 97% of service desk calls were answered within 60 seconds, supporting more than 5,800 monthly tickets per month internationally.
Endava and RX say they have established robust governance foundations, including structured service reporting and Quarterly Business Reviews.
Nick Lowe, vice-president of technology at RX, said: “Endava has delivered real momentum for our global IT operations. Their impact has lifted both responsiveness and confidence across our teams. As we continue to modernise and automate more of our operations, Endava is proving to be a valuable long‑term partner.”
“Live events leave little margin for IT failure,” said Alastair Lukies CBE, chief engagement officer at Endava. “RX operates in one of the most demanding global environments, and our role is to make technology invisible, stable, responsive and ready to scale, so teams can focus on delivering world-class experiences.”
The next phase of the partnership roadmap will include introducing AI‑assisted workflows that can improve speed, consistency and overall service quality. Examples include AI-driven operational tooling, which has the potential to reduce incidents, further enhance user experience and strengthen resilience across markets.
Learn more about Endava’s global Managed Services capabilities at https://www.endava.com/capabilities/modern-managed-services
Source: www.exhibitionworld.co.uk
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