Southeast Asia is often touted as having some of the most attentive customer service in the world. Even in this competitive region, Marina Bay Sands Expo & Convention Centre has consistently stood out as one of the top venues.
Over the years, Sands Expo has held a steadfast commitment to excellence, cutting-edge facilities and a personalised approach to service. The resort continues to raise the bar with its customer-centric approach, redefining what it means to host world-class events.
How has the resort achieved this? One significant step Sands Expo took was to introduce its customer experience (CX) team. This specialised team, comprising professionals from multiple event planning disciplines, collaborates with clients to map out touch-points and optimise the visitor’s journey, working hand-in-hand with clients throughout the entire planning journey to deliver a highly successful event.
What’s more, Sands Expo partnered with Event Design Collective to launch Asia’s first event design lab in 2024. This initiative provides event organisers with a 10-step visual approach to event planning. The design lab equips planners with tools to improve event structure, resolve logistical challenges and enhance overall efficiency, with an aim to boost cost management and attendee engagement.
Sands Expo & Convention Centre’s event spaces accommodate a range of events, from international conventions to corporate meetings and exhibitions. Spanning over 120,000 sqm across five levels, the resort features more than 250 meeting rooms, as well as Southeast Asia’s largest ballroom, which can host up to 8,000 guests.
These exhibition halls have welcomed some of the world’s leading trade shows and conferences, from CommunicAsia and World Architecture Festival to Art SG and SuperAI Conference (scheduled for June 2025).
The resort’s event space is recognised in Singapore and beyond to be some of the best equipped, highest-quality in Southeast Asia, winning numerous accolades. In the 2024/2025 Singapore’s Best Customer Service survey by The Straits Times, Sands Expo ranked 9th out of over 1,800 companies. The resort was graded on its communication quality, professional competence and customer focus.
The resort’s event space is recognised in Singapore and beyond to be some of the best equipped, highest-quality in Southeast Asia.
Sands Expo continues to be the partner of choice for event organisers worldwide, combining state-of-the-art infrastructure, exceptional service and a relentless focus on customer satisfaction, setting the standard for customer excellence in the event industry.
Source: www.exhibitionworld.co.uk
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